Customer support ยท Account dashboard tickets
Track connection, subscription, order and refund questions in one support ticket. Describe what went wrong and add any follow-up details to the same ticket to keep the full history together.
Support tickets in the account dashboard are the only currently available contact option. No public email address or Telegram contact is listed. Please use a ticket for account-related matters.
For connection issues, subscription imports, order checks and refund questions. Log in to the dashboard, open the support tickets area, describe the issue and check back for replies.
Response times depend on the queue and the time needed to investigate. No fixed response time is currently published. Return to your original ticket to check its status.
Open Support TicketsNo public support email address is currently available. For order or account issues, submit a support ticket so the team can verify the relevant account details.
No response time is available for email support. Please refer to replies in your account dashboard tickets.
No public support Telegram account is currently available. To share screenshots or additional details about an issue, reply to your existing ticket.
No response time is available for Telegram support. Please follow up through your support ticket.
Start by explaining where the issue occurs, then describe what you see. Include only relevant details in screenshots and hide sensitive information.
Include your platform, client name, selected region and route type, plus roughly when the issue occurred. Clarify whether the client cannot connect, websites fail to load after connecting, or a specific app is affected. Include the exact error message. If you have tried another route or local network, share what happened.
Include the order number shown in your account dashboard, the plan selected, payment method and current order status. Payment methods include Alipay / WeChat Pay / USDT. If your payment record and dashboard status do not match, attach proof of payment with sensitive details hidden to avoid paying twice.
VPNGS offers a 14-day money-back guarantee. For refund questions, include the relevant order and what you are requesting; follow-up information will be shared in your support ticket. See the Terms of Service for details. For plan data, billing and data package information, see the Plans page.
Never share your account password, full subscription link, access token or payment key in a support ticket, screenshot or chat. Subscription links are account access credentials. For troubleshooting, share the error message and only the screenshots needed.
No email address is required to create an account; just choose a username and password. Start from the Get started for free page, then follow the Getting Started Guide to choose a plan, get a client and import your subscription.
Log in to your account dashboard, open the support tickets area and select the relevant ticket. If you need to add details, screenshots or test results, reply to the original ticket rather than opening multiple tickets for the same issue.
Check that your local network is working, then review your plan status and remaining data. Make sure the subscription in your client is up to date. Try another route to compare, and follow the Getting Started Guide to verify the import steps. See the Protocol Guide for differences between protocols and route types.
Get clients through the client downloads section in your account dashboard. Windows / macOS / iOS / Android / Linux are supported. Available download options are shown in the dashboard. This page does not provide installers or subscription links.